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Privacy Policy

This Privacy Policy sets out how Hands Cleaners Ltd uses and protects any information that you give us.

This Privacy Policy contains an explanation of what happens to personal data that you choose to provide to us, or that we collect from you.

Hands Cleaners Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

Hands Cleaners Ltd may change this policy at any time updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 May 2018.

Hands Cleaners Ltd registered in England, company no. 993117.

WHERE WE COLLECT INFORMATION FROM

When information is directly given to us

You may provide your details to us when you request specific information about our services.

You may also request general information about our services via our website.

 What we collect

We may collect the following information:

  • Name and job title. • Contact information including email address. • Demographic information such as postcode, preferences and interests. • Other information relevant to customer surveys.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.  • We may use the information to improve our services.  • We may periodically send promotional emails about new services or other information which we think you may find interesting using the email address which you have provided.

HOW LONG WE KEEP YOUR INFORMATION FOR

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any customer for a minimum of seven years after final invoice to comply with HM Customer & Revenue legal requirements.

YOUR RIGHTS

Under the General Data Protection Regulation, you are also granted a number of additional rights. These include:

  • The right to rectification
  • The right to erasure
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

For more information on these rights please read the relevant guidance issued by the ICO.

PROTECTING YOUR DATA

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following way:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support.services@handsgroup.co.uk

We will not sell, distribute or lease your personal information to third parties or are required by law to do so.

You have the ‘right to be forgotten’ if we are processing your data on the basis of consent, unless there are other legal grounds and obligations that require us to keep your personal data. In this case any personal data we hold would be erased and we would be unable to fulfil any requests about the information we had held retrospectively.

You may request details of personal information which we hold about you under the General Data Protection Regulation “GDPR”. A “reasonable fee” may be charged for excessive or repetitive requests.

If you would like a copy of the information held on you please write to Support Services Director, Hands Cleaners Ltd, 30a Gelders Hall Road, Shepshed, LE12 9NH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

OUR WEBSITE AND THE USE OF COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

If you want to manage your cookies then you can do this via your browser or alternatively please visit www.aboutcookies.org for up to date information about cookie management. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, see the ‘Help’ option in your browser for more details.

Please note that by deleting our cookies or disabling future cookies you may not be able to fully use our website. We have taken all reasonable steps to notify you of our use of cookies, your use of this site without disabling cookies is considered as your express consent for us to use cookies for the purposes set out above.